FAQ
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Q1: How can I confirm my order after payment? A: After you complete the payment, you will receive an order confirmation email automatically. You can check your order details, shipping information and order status in the email.
Q2: How long will it take to receive my order? A: Orders are processed in 1–3 business days, and standard shipping takes 5–10 business days for delivery across the United States.
Q3: Can I modify or cancel my order? A: You can apply for order modification or cancellation within 24 hours after payment before the order is shipped. Once the order is shipped, modification or cancellation is not supported.
Q4: What should I do if the received shoes do not fit? A: We support 30-day returns and exchanges for size problems. Please ensure the shoes are unworn with complete tags and packaging, then contact our customer service to apply for exchange or return.
Q5: Is my personal payment information safe on your website? A: Our website adopts industry-standard encryption protection. We will not store or leak your private payment information, and all transaction data is strictly protected.
Q6: How can I track my package? A: After shipment, we will send a tracking number to your registered email. You can check the real-time logistics status through the official logistics website.
Q7: How long does the refund take to arrive? A: After we receive and inspect your returned items, the refund will be processed within 5–10 business days, and the specific arrival time depends on your payment platform’s processing rules.
Q8: Do you support bulk wholesale orders? A: Yes, we support customized wholesale cooperation. Please contact our official email for wholesale price and cooperation details.